Shipping policy

Thank you for choosing our products! We aim to provide a seamless shipping experience to complement the quality of our items. Please review our shipping policy regarding USPS Economy Shipping after the completion of product manufacturing and when the customer covers shipping costs:

Shipping Timeframe:

  • Product Completion: Once your order is completed and ready for shipment, please allow 2 business days for processing before your item is handed over to USPS for shipping.
  • USPS Economy Shipping: We utilize USPS Economy Shipping services for domestic deliveries. Please note that the delivery time frame with this service typically ranges between 5-7 business days depending on the destination.

Shipping Costs:

  • Customer Responsibility: Shipping costs for USPS Economy Shipping are the responsibility of the customer. These costs will be clearly outlined and added to your total during the checkout process.
  • Shipping Cost Calculation: Shipping costs are calculated based on the dimensions, weight of the package, and the destination zip code provided during checkout.

Tracking Information:

  • Tracking Numbers: Once your order has been processed and shipped via USPS, a tracking number will be provided to you via email. This tracking number will allow you to monitor the progress of your shipment.
  • Tracking Updates: USPS tracking information may take 24 to 48 hours to update after the package is in transit. Please allow for this delay in tracking information.

Delivery Considerations:

  • Delivery Confirmation: USPS Economy Shipping includes delivery confirmation but may not offer detailed tracking updates throughout the shipment's journey.
  • Delivery Address: Please ensure that the shipping address provided during checkout is accurate. We cannot be held responsible for items shipped to an incorrect address provided by the customer.

Shipping Upgrades and Services:

  • Expedited Shipping: If you require expedited shipping or additional services (such as insurance or signature confirmation), please contact us before placing your order to discuss available options and associated costs.

Lost or Delayed Shipments:

  • Lost Shipments: In the event of a lost shipment as confirmed by USPS, we will work with you to file a claim and, if necessary, provide a replacement or refund as per our company's policies.
  • Delayed Shipments: Delays in delivery due to unforeseen circumstances (e.g., weather, natural disasters, or postal service disruptions) are beyond our control. We appreciate your understanding during such instances.

Contact Us:

For any inquiries or concerns regarding shipping, please feel free to contact our customer service team at heartfeltbyd@gmail.com.

We appreciate your patience and understanding regarding our shipping process. Your satisfaction is important to us, and we strive to ensure a smooth delivery experience for your order.